Polityka zwrotu kosztów
Refund policy
90-Day Satisfaction Guarantee:
If you're not completely satisfied with your purchase, you may request a return or exchange within 90 days of receiving your order.
Eligibility Criteria:
● Items must be unused, unworn, and in their original packaging.
● Returns must be initiated within 90 days of delivery.
● Proof of purchase is required.
Return Process:
● Contact our customer support at info@tryhappytailz.com OR at our toll free phone number 1 (800) 680-2780 with your order number and reason for return.
● Our team will provide you with return instructions and the appropriate return address.
● Ship the item(s) back to the provided address via email.
● Once we receive and inspect the returned item(s), we will process your refund or exchange.
Refunds:
● Refunds will be issued to the original payment method.
● Please allow 5–7 business days for the refund to reflect in your account.
Exchanges:
● Exchanges are subject to product availability.
● If the desired item is out of stock, a refund will be issued instead.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items:
Certain items, such as gift cards and clearance items, may be non-returnable. This will be indicated on the product page.